This Privacy Policy explains how Clean Sweep processes personal data when you use our website, contact us, request a quote, or arrange move-in or move-out cleaning services.
When GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken before entering into a contract, legal obligation, or legitimate interests. The exact basis depends on the service request, website interaction, or administrative need involved.
Because Clean Sweep is based in Denmark and serves users in the European Economic Area, GDPR applies where the regulation governs our processing activities.
Where GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and in some cases to data portability. You may also withdraw consent where processing is based on consent. We may need to verify your identity before responding.
We use personal data to respond to inquiries, prepare quotes, confirm property scope and access arrangements, schedule and perform cleaning services, manage payments, maintain business records, improve website functionality, and meet legal obligations. We may also use limited technical data to protect the website and diagnose problems.
We may share personal data with service providers that support website hosting, communication handling, appointment coordination, payment processing, and similar operational functions. These parties may process data only under our instructions or as otherwise permitted by law.
We may share personal data with public authorities, courts, or other parties when required by law, when necessary to establish or defend legal claims, or when needed to comply with accounting, tax, or regulatory obligations.
We may process contact details, property and access information, service preferences, appointment details, communication records, and any photos or notes you choose to provide for scope review. Where relevant, we also process payment-related information and basic technical data from website use.
We receive personal data from website forms, email, telephone calls, and other direct communications. We may also obtain information from appointment coordination, service visits, and records created during the handling of a request or completed cleaning project.
We may use session cookies, persistent cookies, and similar technologies. These may support core site operation, remember basic preferences, and help us understand how the website is used. We do not use cookies to collect more information than is needed for these purposes.
Where cookies are used, you can usually manage them through your browser settings. Some cookies are necessary for the website to function, while others support basic analytics or form handling. Blocking certain cookies may affect site performance or the availability of some features.
Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, or an explanation of how we use your information. You may also object to certain processing activities where the law gives you that right.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or issue involved. We may ask for information needed to confirm your identity and to locate the relevant records. If we cannot fully comply, we will explain the reason where required by law.
We keep personal data only for as long as needed for the relevant purpose, including handling inquiries, managing bookings, completing services, resolving disputes, and meeting legal or accounting obligations. When data is no longer needed, we delete it or anonymize it where appropriate.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date.
